For live-chat support teams
Three letters, and the reply your team agreed on is ready to send.
Etiuda is a desktop program for people who answer customers on live chat. Type two or three letters, click, and the whole message is copied: the customer's name in it, the greeting right for the hour, signed with your own name.
Etiuda is not on sale yet.
Leave an address and one message will come when it is. Nothing before, nothing after, and the address goes to no one else.
An invented chat, answered with Etiuda
Olivia Bennett · 10:42
Hello, I ordered a lamp eight days ago and it still hasn't come. What is going on?
Reply · 10:42, four seconds later
Good morning, Olivia. I am sorry your parcel is late. Could you send me the order number? I will find out where it is and come straight back to you.
Kind regards,
Ewa
How it works
Four moves, and the customer has an answer.
Paste the name.
The customer's name goes in at the top, once for the whole conversation.
Type two or three letters.
par narrows the screen to every reply about parcels.
Click the reply.
It is copied whole, with the greeting, the name and the signature already in place.
Paste, read, send.
Into the chat, read once, and the next customer is waiting for less time.
Two programs
One person keeps the wording. Everyone sends it.
The desk
For everyone who answers customers
- Opens with your team's catalog of replies already in it. No account, no sign-in.
- Nothing typed into it goes out to the network.
- Choose what the customer came about, say a parcel that has not arrived, and the replies for it rise to the top.
- Every conversation keeps its own customer and its own language, English or Polish.
Studio
For the person who keeps the wording
- Brings in the replies you already have, from a spreadsheet or a CSV export, and reports the repeats, the near-duplicates and the missing translations.
- Keeps English and Polish side by side, reply by reply.
- Publishes an edition of the catalog to a folder. Each desk offers the new edition and waits for a yes.
- Keeps every edition in an archive, so going back to last week's is a matter of choosing it.
- A line improved at one desk comes back as that one change, to take or to leave.
How it is sold
Paid once. No subscription.
- One-time purchase
- A licence per desk, paid once, with twelve months of updates included.
- Two editions
- The desk on its own, or the desk together with Studio for whoever keeps the wording.
- Fourteen days to try
- An organisation can try Etiuda for fourteen days before buying.
- Prices at launch
- Prices are published the day it goes on sale. The list hears first.
For Windows. A Linux edition is in preparation.
Who makes it
Made at a support desk.
Etiuda is made in Warsaw by Maxim Gwiazda, who answers customers on live chat for a living and built it for his own desk first.
The name is Polish for étude: the short piece a musician practises until it plays itself. A reply your team sends all day deserves the same care, taken once, by whoever writes best.
Etiuda
Hear when it is ready.
One message when Etiuda goes on sale, then the address is deleted.
Questions: contact@etiuda.dev